Learn how it works
Step-by-step instructions for Translate, Learn, Language Lab, Review and Settings.
We are here to help
Qelumi Support
Find an answer, report a translation problem or send us enough detail to investigate a technical issue.
Choose the right place
Fix a problem
Microphone, camera, voice, translation, sign-in, saving, offline and notification help.
Delete an account
Permanently remove your Qelumi account and associated Qelumi-controlled personal data.
Contact us
General and account support
Use this address for sign-in, account, privacy, app installation and general help.
Product feedback
Use the in-app feedback form for suggestions, glitches and translation errors—it automatically includes the useful category and user context.
Open in-app feedbackProtect your account: never send your password, Firebase token, API key, recovery code or full payment details. Qelumi support will not ask for them.
Prepare a support email
This form does not upload anything to Qelumi. It opens your email app with the details filled in so you can review and send them.
What to include
- The exact word, expression or text and the selected language pair.
- The full error message, not only “it did not work.”
- Whether the problem happens on Android, iPhone/iPad or the web app.
- Your device model, operating-system version and Qelumi app version if known.
- The steps that reliably reproduce the problem.
- A screenshot with private information hidden, if it helps explain the issue.
Before contacting support
- Confirm that your internet connection works in another app or website.
- Close and reopen Qelumi, then retry once.
- Check that the correct source and destination languages are selected.
- For voice or camera features, check Qelumi’s permission in your device settings.
- For a missing update, close every Qelumi window and reopen the app.